Returns Policy

 

OUR PHILOSOPHY ON RETURNS 

  • We 100% back our products and trust you will too.

  • Every piece of art is created with consideration and care with high-quality criteria.

  • We also know that things don't always go to plan.

  • We have 3 hassle-free policies for when things don't go as expected.

 

30 DAY MONEY-BACK GUARANTEE

  • If what you received is not what you expected and unused, please get in touch with us through our Contact page.

  • Return the order to us, and after inspecting it, we'll refund the cost of the order, including return postage.

  • Return postage refunds are excluded from sale and clearance items.

  • We may also get in touch with you to learn more about the issue to see if we could have done anything differently in helping you make an informed choice. We love the opportunity to improve our customer's experience continuously.

  • If there is a fault with the gear you received, see our '5 Year Replacement Warranty' or 'Other Returns' below.

Note: This 30-day money-back guarantee is currently for Australian postal addresses only. International customers are required to cover the cost of postage. Please follow the 'Other Returns' process.

 

OTHER RETURNS

  • Our policy is to be reasonable and ensure that you have the product you've purchased at the end of the day.

  • Returns are an excellent way for us to understand our products better, receive feedback from customers and learn how they can be improved or changed.

  • If you have any other concerns with what you purchased, please let us know through our Contact page.

 

3 EASY STEPS TO MAKE A REQUEST:

  1. Read the Returns Policy page.

  2. Contact us through our Contact page.

  3. Clearly explain your complaint and expectation.

 

WHAT HAPPENS NEXT?

  1. We'll get in touch with you as soon as possible to work out a solution.

  2. Depending on the circumstances, we'll either repair, replace, credit, refund, or refuse.

 

OUR WARRANTY POLICY:

  1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and do not result in a major failure.

  2. In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, manufacturers provide their own warranties for their products to be free from defects in materials and workmanship for a certain period from the date of purchase.

  3. In order to make a claim under a manufacturer's warranty, you will need to return the item by submitting a new resolution request and following the returns process.

  4. Proof of purchase is required.

  5. Initially, you will bear any cost of returning the product to us. We will then, at our choice, either repair or replace the product, exchange for another product or refund your money and take back the product.

  6. Our liability under manufacturer's warranties is subject to us being satisfied that a defect was caused by defective work workmanship or materials and was not caused by or substantially contributed to by other factors, or circumstances beyond our control, including (but not limited to) defective installation, maintenance or repair, alteration or modification of the product in any manner not recommended by the manufacturer or any neglect, misuse or excessive use.

  7. The benefits conferred by any manufacturer's warranty are in addition to all rights and remedies conveyed by the Competition and Consumer Act 2010 (Commonwealth), and any other statutory rights to which you may already be entitled, and these warranties do not exclude, restrict or modify and such rights or remedies that are implied by law.